At VEDIKA Homes, we want your order to reach you safely and on time. We carefully pack every product before sending it to you.
Shipping Charges
- Shipping is currently free on orders placed with VEDIKA Homes.
- We use standard delivery services.
- Orders are usually delivered within 7–8 business days after dispatch.
- Delivery time may vary depending on your location, courier service, weather, or other unexpected delays.
What Happens If My Order Is Cancelled, Lost, or Not Delivered?
- If you cancel your order before it is shipped, we will refund the full amount you paid.
- If your order is lost or cannot be delivered, we will refund the amount paid for the order.
- For prepaid orders, the refund will be made to the same payment method used for the purchase.
Return Shipping Charges
If you return a product after receiving it, the applicable return shipping charges will be deducted from your refund, as mentioned in our Return Policy.
Fair Usage Policy
We want to provide a fair shopping experience to all our customers.
If an account has an unusually high number of returns or refused deliveries, VEDIKA Homes may:
- Charge a ₹199 delivery fee on future orders.
- Disable the Cash on Delivery (COD) option.
This policy helps us manage delivery costs and continue providing a good service to all customers.
How Can I Track My Order?
Once your order has been shipped, you can track it using the tracking details provided by us.
If order tracking is available on your account:
- Log in to your VEDIKA Homes account.
- Go to Order History.
- Select the order you want to track.
- Click on Track Order to see the latest status.
You can also contact our customer service team if you need help tracking your order.
How Will My Order Be Delivered?
Your order will be delivered through a trusted courier or logistics partner.
The courier company may vary depending on your location and service availability.
What Should I Do If My Package Is Damaged, Opened, or Items Are Missing?
If your package is damaged, opened, tampered with, or if any item is missing, please get in touch with us within 24 hours of delivery.
To help us resolve the issue:
- Do not use the product.
- Keep the product and all its packaging safely.
- Take clear photos of the package from all sides.
- Take photos of any damaged or tampered areas.
- Take photos of the product and its packaging.
- Tell us briefly what happened.
- Provide any other information requested by our customer service team.
We may ask you to return the product or packaging for inspection.
Refund or Replacement for Damaged or Missing Items
For prepaid and Cash on Delivery orders, any refund or replacement will be processed after we investigate the issue and approve the claim.
A refund or replacement may not be provided if:
- You do not provide the required information.
- You do not provide the requested photos.
- You report the issue after the specified time.
- You have used the product.
- You throw away the original packaging before the investigation is completed.